Appliance Industry Review Comparison Check the Reviews of Big Box Stores Before You Buy!

The Appliance Business More Complicated Than People Realize

This is a time-sensitive purchase. Not having your appliances is a major inconvenience.

• Selection Process

  • The selection process is challenging. There are thousands of different models and variations available.
  • Choosing the correct color, measurements and features is daunting.
  • Large appliances are very difficult to return, if not impossible to return, if you don’t select the right appliance the first time.

• Order Management

  • A great deal of appliances must be ordered from the manufacturer.
  • It’s important to have an expert that will contact and support you with order management, communication, and logistics.
  • Big box stores are not set up to communicate and manage product orders.

• Delivery Process

  • Delivery requires skilled, professional, knowledgeable personnel.
  • Successful delivery requires skilled leadership, capable of managing and resolving complicated issues.
  • Salespeople at big box stores do not support and interface with the customer past the initial point of purchase.

• Installation and Hook Up

  • Big box delivery does not do any non-standard installation work.
  • Big box stores do not communicate upfront with the customers to get the proper information to ensure the installation and delivery are done properly.
  • Big box store personnel are only trained in doing basic installation work.

What People Are Saying

• 

  

  Almost 5 Star Rated

  Over 10,000 Google Reviews

  • DELIVERY - O. Billups
    
    The delivery team was down to earth, respectful and considerate... explained everything after set up.
  • SERVICE - J. Crownover
    
    Ordered a new dishwasher online after an epic fail from both Home Depot and Lowe's. The ordering and delivery from Appliance Factory was 10 times better... I would absolutely buy any other major appliance I needed from them in the future.
  • INSTALL - T. Shank
    
    My installer was friendly and funny... The installation went exceedingly well. I’m very happy with my new dishwasher so far. Now I get to use it and stop handwashing dishes!
  • DELIVERY - V. Brown
    
    My fridge broke down and I needed a new one urgently. I found this amazing company, and they were an absolute lifesaver! They were super professional, went out of their way to arrange a rush delivery over the weekend, and the delivery guys were quick, professional, and kind. It was such a smooth process from start to finish. I’m definitely going to be a repeat customer. Thank you so much!
• 

  

  1.5

  Google Reviews Google Appliance Delivery & Installs Approximate Rating

  • DELIVERY - C. Demler
    
    DO NOT BUY AN APPLIANCE FROM THEM!!! I bought a washer and dryer set...they called the night before it was to be delivered and cancelled the delivery...I never received the set obviously and I still have to wait 10 DAYS to even be able to return the set I NEVER RECEIVED do to their problems. Not worth your time, headache, or wallet gouge.
  • SERVICE - A. Alonzo
    
    Worst customer service experience ever!!!!! It’s sad that after looking for assistance for 25 minutes...
  • SERVICE - Mondona D.
    
    NEVER AGAIN!!! Stay far away from their appliance department. a VERY strict no refund policy...they used the excuse that they are just a third party wholesale...TRAIN YOUR EMPLOYEES BETTER SO CUSTOMERS DON’T END UP SCREWED!!!!
  • INSTALL - J. Voth
    
    Don’t ever purchase their install on appliances!!!!!! I purchased all 4 appliances (dishwasher, oven, microwave, and refrigerator)... They refused to unload any appliances off the truck and leave them at my house.
• 

  

  1.7

  Google Reviews Google Appliance Delivery & Installs Approximate Rating

  • SERVICE - T. Manriquez
    
    Every worker here, all of them have the nastiest attitudes. They act like being at work is such an inconvenience. It makes it really hard to want to ask for help when everyone is reluctant to even bother.
  • DELIVERY - M. Billingsly
    
    Worst experience ever! I ordered a washer and dryer online. 5 days now with constant reschedules...they don’t care about the inconvenience this constantly keeps happening to me...
  • SERVICE - Zweixx
    
    Horrible customer service. Understaffed waited 1 hour for an item to be brought down to purchase. Save your valuable time go across 104th never coming back!!
  • SERVICE - N. Knoeppel
    
    What a joke this store is! I purchased a dishwasher here... Quite honestly the worst experience buying anything in my entire life. I wish I could give 0 stars.
  • DELIVERY - Loutz
    
    Don’t purchase appliances from Lowe’s... The delivery guys put a small dent in the freezer door when installing it, so I refused to sign anything accepting delivery... After several weeks and not receiving a check in the mail, I’ve attempted to call the manager 10+ times... Not once have I received a call back.
• 

  

  1.1

  Google Reviews Google Appliance Delivery & Installs Approximate Rating

  • DELIVERY - J. Claypool
    
    Ordered a washer from here... They canceled the delivery due to being out of stock without letting me know...I asked for a refund. They told me it could take a month.
  • SERVICE - V. Padilla
    
    I purchased an open box, Samsung Range, and a Best Buy extended warranty... The sales associate declared that the range would be replaced if anything were to fail. These proved to be false and fraudulent claims!!
  • SERVICE - J. Dee
    
    ...My refrigerator broke down for about 2 months and I tried contacting the company countless times to help fix it...By far the worst experience I’ve ever had with Geek Squad, every chance they got they made the process as difficult as possible!
  • DELIVERY - B. McKenna
    
    My son waited two weeks for the in-stock refrigerator to be delivered and it doesn’t work. They won’t replace it for another week. What the hell Best Buy. It’s a refrigerator not a vacuum... I won’t be getting anything from them again!
  • SERVICE - R. Giger
    
    This is the worst customer service I have ever experienced at a Best Buy... My appt was at 9 am, I was there early. He showed up late. I feel like he just wanted out of the install because he’d shown up late. I am so disappointed...