Terrible Product
Jason95972
11/27/2023
I purchased this product in February of 2020 after having a washer for 20+ years I thought this one was going to outlast me. Unfortunately this washer is prone to display board problems and the replacement parts are almost $400 - which is about the cost of a new washer. The 10-year drive warranty is great assuming you can survive the display board issues. Not to mention the hose under the washer came off two months in and I had water in my laundry room. I would not recommend this product to anyone and I will not be buying another LG appliance EVER again
Originally posted on lg.com
No, I do not recommend this product
M O L D with no way to filtrate
unLG
11/27/2023
The mold that continues to accumulate in between the bottom dish is TERRIBLE and there should be a product recall and there is no way to filter it out.
Originally posted on lg.com
No, I do not recommend this product
Love the features but overall its ok
ManE001
11/22/2023
Broke within 2 years we dont overload it and do a lot of smaller loads so it was disappointing that it couldnt withstand regular washing. I do love the features it comes with.
Originally posted on lg.com
No, I do not recommend this product
Washing machine
DaMan12345
11/18/2023
We bought the washing machine two years ago with a five year warranty. Once LG was notified they responded promptly with a technician that was very knowledgeable of the product. He had to order a part and it was received and put in my washing machine the next week. Good job
Originally posted on lg.com
Yes, I recommend this product
Great features
CalesNana
11/18/2023
I bought this about 2 yrs ago and am very happy with my purchase
Originally posted on lg.com
Yes, I recommend this product
Easy to use
scott1996
11/16/2023
Nice washer you can really put it through the ringer with lots of washes and always gets clothes smelling nicely. Recommend cleaning out drum once a month and leaving door open after washes to keep it fresh.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Scrud soup
Nope 2023
11/11/2023
Two years of regular cleaning and maintenance and now the scrud has arrived. Use google and search for scrud lg washer.
We regularly run the cleaning cycle per the instructions. And now two years after purchase the water is riddled with what looks like fish food. Its known as scrud and LG has a page dedicated to it. They blame fabric softener which we never use. They blame cold water which we sometimes use which begs the question of why the washer allows for cold washes when this eventually leads to scrud. Regular cleaning cycles dont seem to be enough. Were past the 1-year warranty. Whatever efficiency is gained from owning this washer weve lost with a week of nonstop cleanings and the inability to do our freaking laundry. And its costing us so much time.
Ive never had this problem with a washing machine. Im almost 50 years old. This is ridiculous. The old-school agitator machine of my childhood never had such problems. Two decades of front loaders didnt have this problem. LG MIGHT offer to replace the drum but wed still be on the hook for labor and it still might not fix the problem. Again ridiculous. Its 2023 and its too big of an ask to have a washing machine that works with a routine of basic upkeep and cleaning. Never again.
Originally posted on lg.com
No, I do not recommend this product
Great Service - THE BEST
Mstreselena
11/11/2023
So glad I had the extended warranty service was fast and FANTASTIC. He even properly leveled the washing machine which the installers didnt do.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Flood
Thomas Hickey
11/8/2023
This washer is a replacement for an 2 1/2 year old LG washer that quit after warranty and there was only a $50 difference between fixing or new. After the washer was delivered and hooked up by the delivery driver.I put in 3 towels to give it a test run. As it was running I went down the hall to use the bathroom and found a flooded mess. The washer was on spin cycle and it turns out that the discharge hose had a defect in it and all the water pumped out on the floor and sprayed on the wall.
We have LG products in the past and have been very happy with them.
Originally posted on lg.com
No, I do not recommend this product
Not durable
Nikki1802
11/8/2023
Bought this back in May 2022 but still covered by Promotional warranty from Costco. I called Customer service rep for troubleshooting assistance with Code Error OE that has been going on for a week. Ive been calling back and forth they gave me same instructions all the time that did not solved the problem. I told them that the problem still persists but I think they dont want to believe me. I gave up and had it checked by a technician only to find out that the drain pump is broken. Ive paid $300 out of pocket. It couldve been covered by the warranty
Originally posted on lg.com
No, I do not recommend this product
WasherLG
11/5/2023
Originally posted on lg.com
No, I do not recommend this product
Needs improvement
WasherLG
11/3/2023
Im adding 3 pictures lost from the previous review.
Tanisha please update me here if LG development team is considering to make this
modified washing plates available shortly for those who are considering that is imperiously
necessary like myself.
Thanks.
Originally posted on lg.com
No, I do not recommend this product
Needs Improvement
WasherLG
11/3/2023
Im adding 3 pictures lost from the previous review.
Tanisha please update me here if LG development team is considering to make this
modified washing plates available shortly for those who are considering that is imperiously
necessary like myself.
Thanks.
Originally posted on lg.com
No, I do not recommend this product
I love this machine
lf1106
10/29/2023
So far..I love this machine I have actually stood and watched it run. I ma amazed at how clean my clothes are. In fact I am convinced that my previous washer wasnt cleaning my clothes well. Im not sure if its the turbo wash or deep clean wash but my clothes feel cleaner to me rinsed well. I love the no agitator also. Things that i wash that are not agitator friendly can be washed too. Great machine
Originally posted on lg.com
Yes, I recommend this product
Great washer cept
R Yoshida
10/25/2023
Bought Jan/22 - way too many wash options.
- If load is unbalanced the tub refills and continuously cycles thru the rinse until it can complete - huge waste of water and energy Ive taken to manually assisting the balancing meaning babysitting the machine
- Lately its leaving black smudges on items see attached I was told by LG tech to tub clean more often - well see if this corrects this issue
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Great washer if.
R Yoshida
10/25/2023
Bought Jan/2022 - too many wash options can get confusing. If load is unbalanced it refills and will continue until it can finish the cycle - huge waste of water Lately its been leaving black smudges permanently staining clothing/bedding etc I was told by LG tech to do the tub clean more often - undetermined if it helped yet
Originally posted on lg.com
No, I do not recommend this product
Needs improvement.
WasherLG
10/24/2023
Unfortunately at this time I cant leave a positive review because it is lacking refinement and functionality in several areas. The washing plate it is a unfinished project and acts like a gunk filter and gunk magnet. It needs major improvement or a new better design. Recently I replaced this part with an updated LG wash plate with the backing partially skeletonized. This one it is a step further but not good enough. Im working myself on retrofitting the original plate with even more open surfaces to facilitate gunk to evacuate easier and not to build up and contaminate our clothes. It is difficult to take wash plate and the washer top apart. The wash plate cap clips in 3 thin tabs which needs to bend 90 degrees in and out at each wash plate disassembly and reassembly. It looks like it wont last many removals. With the present design it needs a thorough deep clean monthly by taking apart the wash plate and tub manually cleaning and scrubbing steps not specified in the owner manual. Regular monthly tub clean cycles cant keep up with the amount of gunk buildup in the washer plate and surrounding areas. The drain pump it is not strong enough to siphon out the loose gunk during and after tub clean rinse and spin cycle. Gunk is floating in the tub contaminating clothes.
I cant wait to see this issues solved sooner than later to be able to leave a honest positive review.
Originally posted on lg.com
No, I do not recommend this product
Poor quality
jhg1
10/10/2023
Very disappointed in the quality of the product with two major failures in four years. The control board went bad and more recently the gear box. I was told the gear box wasnt covered under the warranty. Very disappointed.
Originally posted on lg.com
No, I do not recommend this product
Dont Buy
Geoffd
10/2/2023
Dont buy. After about a year moldy stuff built up in the drum that we had to clean by taking apart the drum. It is a known issue. Then it stopped powering on at 1.5 years old. Im in the process of trying to get parts to repair on my own since I called 2 reputable appliance repair shops and they dont service LG.
Originally posted on lg.com
No, I do not recommend this product
Great futures
wen38
9/28/2023
I bought this washer ~2 years ago its working well. Only had one incident of balance issue due to bedding mixed with clothes.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Takes too long to complete
Kolonahe
9/28/2023
I have tried different cycles but all the cycles relatively take too long to complete except Speed Wash. Whats worse is that when I start it shows certain minutes but as the cycle is proceeding it adds more minutes couple of times and I end up with washing clothes for 2 hours. Another thing is when I just want to use spin function sometimes the washer starts filling water many times and it takes forever.
Originally posted on lg.com
No, I do not recommend this product
Family Work Horse
Jclean
9/26/2023
Weve had this product for 4 years now and have put it through the wringer. Its stood up to heavy use and kept our family clean. It is now seeing the effects of this heavy use with wear and tear.
Originally posted on lg.com
Yes, I recommend this product
wish its side loading not top loading washer
Wenni
9/24/2023
I bought the washing machine ~1.7 years ago but recently it non-stop wash and rinse for ~ 5 hours. Finally stopped rinsing with error message.
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Great features
Carlojr
9/13/2023
The LG washer and dryer are both easy to operate and produce excellent results.
Originally posted on lg.com
Yes, I recommend this product
Saragigi
9/9/2023
Originally posted on lg.com
Yes, I recommend this product
Would not buy
Tlesnau09
9/9/2023
I do not like this machine at all. It doesnt clean clothes. Ive tried every setting every hack every recommendation. Ive cleaned it and scrubbed it. Ive used less soap more soap. Let it air out left the door and soap dispenser open after each use and still our clothes smell.
Originally posted on lg.com
No, I do not recommend this product
DS27
8/29/2023
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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Dont think you will get the information you need
xxfu
8/27/2023
Bought about a month ago. Seems to wash. But this website is unsearchable for info on things like water plus. Completely unhelpful. Water Plus feature is a nightmare. Only at some specific time at the beginning of the wash cycle not indicated. Any time you stop and change wash cycles you have to go through Water Plus selection. Not sure its permitted for all wash cycles. Maybe it doesnt use Water Plus when I have selected it. Or when I think Ive selected it. In general a feature like Water Plus should ALWAYS indicate when it can be selected and when it is actually in use.
Originally posted on lg.com
No, I do not recommend this product
The comtrols on the LG dryer are great.
Carlojr
8/21/2023
The LG dryer and washer I purchase in 2022 has made doing the laundry a dream.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Disappointing
lgguy1
8/17/2023
We were very excited to get a top load efficient washer but this has been a real disappointment. Every time we put in a set of bedsheets or something slightly heavier like a throw the washer endlessly repeats the rinse spin cycle and wastes a lot of water. We requested service through LG recently and the tech told us that nothing is wrong with the washer and suggested we click the Water Plus button and Extra Rinse button. Im not sure how this is supposed to help resolve the issue and tbh it defeats the purpose of having an efficient washer.
Originally posted on lg.com
No, I do not recommend this product
Can not get to talk to a person on the phone
Larry cook 1973
8/8/2023
Been waiting more than 2 weeksto get my LG washing machine fixed if they schedule a appointment they dont show up or call leaving me hanging
Originally posted on lg.com
No, I do not recommend this product
TRASH
Angry1025
8/1/2023
Would give 0 stars if that was an option. This washer is and has been garbage since the very beginning but we didnt have a way to get it back to the store to return it. The only usable cycles are Delicate and Bedding otherwise the drum just about jumps out of the machine. It shakes violently and thats before and after it has rebalanced. The door later begins to crack and break apart.
Originally posted on lg.com
No, I do not recommend this product
Great.but
MHS1
7/26/2023
Love the washer and dryer I bought. Easy to use. Like all the features. Only problem Ive had is that the soft close washer lid sticks. Ive tried WD40 but no good. There is something in the mechanism. It irritates me but is not worth the cost of repair. Otherwise am satisfied with products.
Originally posted on lg.com
Yes, I recommend this product
Shocking appliance
Noreen S
7/24/2023
This pandemic purchase worked well for two years until it actually shocked me: the wiring harness fell into the tub and gave me a nasty shock when I tried to remove my wet laundry. Looks like a design flaw. LG seems nonchalant about my experience.
Originally posted on lg.com
No, I do not recommend this product
Customer Service was Helpful
LorEli
7/22/2023
We bought this a couple of years ago and hadnt ran into any problems until recently. We live in an area with very hard water so our machine had been starting to have a very unpleasant odor. When I called customer service all the suggestions they made We had already been doing. Except we were told the tablets to clean the tub once a month are supposed to be Tide washing machine cleaners not afresh or any other tablets. If you use any other cleaners I suggest using the tide and with your laundry using laundry sanitizer. Thanks for answering all my questions and for the tide recc.
Originally posted on lg.com
Yes, I recommend this product
Washes. vuey well effectibr spin cycle component
WT7300
7/20/2023
Purchased 2 years ago select dial defective makes squealing sound during wash cycle.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Bad quality seldom works right
Asesh
7/7/2023
Loud Malfunctions buttons dont operate correctly last a year then issues start up
Originally posted on lg.com
No, I do not recommend this product
All around does a good job
Howard81
7/6/2023
This washer does a better job than I expected since it doesnt have an agitator sticking up in the middle of the drum. Washes clothes fast and efficiently. Runs quieter than others. Can wash a bigger load than dryer can handle.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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A solid washer and dryer set
Tony198888888
7/6/2023
Bought this to replace an old LG Washer and Dryer and so far nothing to complain about. Everything comes out clean the dryer gets clothes dry and it does it all at a reasonable noise level.
Originally posted on lg.com
Yes, I recommend this product
Not happy
Sandi46
7/5/2023
In the 22 months we have owned our washer we have contacted service repair four times. We have dark grey specks on our clothes after every wash. We have followed every recommendation to correct this issue and nothing has changed.
Originally posted on lg.com
No, I do not recommend this product
Buying this washer was clearly a mistake.
I wish I was happy
7/4/2023
I purchased this LG Washer Model WT7300CW because of its many attractive features including its large drum size fast speed wash cycle and steam cycle. Unfortunately despite all these features this machine does not actually get the clothes clean. Ive already gone through numerous wash cycles but none of my clothes come out looking clean and fresh. I am extremely disappointed with this machine as I had such high hopes for it. Buying this washer was clearly a mistake.
Originally posted on lg.com
No, I do not recommend this product
Junk washer
Disappointed kustomer
6/27/2023
Ive had this washer for a year and a half and had the control panel replaced twice and it still does not work correctly.
Originally posted on lg.com
No, I do not recommend this product
LG Washer
Maine mama
6/23/2023
Love my washing machine It has been perfect for our family
Originally posted on lg.com
Yes, I recommend this product
Sewer Machine
PocoSeven
6/11/2023
This is the first machine in my 60 years of life using washers and this one ALWAYS smells like Sewer Gas and Sulphur upon discharge of the water in the spin cycle and LG has NO remedy to fix the problemSO much for my $500 chance for this survey Plus the WiFi option never worked and again LG blames my Cable Company..
Originally posted on lg.com
No, I do not recommend this product
Incentivized Review
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disappointed
Horrible extended warrant
6/7/2023
I was Leary of buying an LG washer dryer because my kitchen dishwasher has not performed well. After 2 years I received your letter offering the extended warranty on the washer dryer so I purchased it just in case. After 2 1/2 years my washer is not spinning TBE clothes properly. The extended warranty service HAS BEEN A NIGHTMARE After 40 days I finally was told someone was coming on Friday June 2nd to repair. After waiting ALL DAY I called again was told no one in our area fixed LG appliances?????? Why sell me the extended warranty if you cant deliver? I finally got a call 4 days later from a repair company due to come tomorrow. I will see how it goes. This process has been a nightmare and I am totally disappointed in LG and will avoid at all costs purchases in the future
Originally posted on lg.com
No, I do not recommend this product
Great features but I dont use most of them
indu dhingra
6/6/2023
initially i was happy to get this washer but it started making heavy noise in spinning cycle.
Originally posted on lg.com
Yes, I recommend this product
Incentivized Review
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Pods or No Pods ??
M J G
6/3/2023
Although the LG washer does a great job washing clothes it leaks When the technician came to address the leak he already knew the cause. Apparently the LG washer has a known issue -- it does not completely breakdown soap pods resulting in water coming out of the air gap. Solution - dont use pods ... must use regular detergent This is a known issue that is not disclosed by the manufacturer.
Originally posted on lg.com
No, I do not recommend this product
Waiting for the shoe to drop
Expecting great
5/30/2023
Recently purchased. Already had issue with one of the cycles not working properly. These appliances are NOT CHEAP consumers expect lasting quality and an afraid this may not happen
Originally posted on lg.com
Yes, I recommend this product
Worse experience
Rhia Thomas
5/29/2023
I bought this washer in 2020 never used it for 2 years took it out the box plugged it in and it doesnt work called to try to get someone out to fix it and apparently its out of warranty and I just have a new washer never been used that doesnt work
Originally posted on lg.com
No, I do not recommend this product
Junk
Sue broke from buying app
5/28/2023
13 months after we purchased broken. Purchased a refrigerator and that took one month to be broken.
Originally posted on lg.com
No, I do not recommend this product
