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Received August 27, 2010
Received on the presidents hotine.
"I just wanted to say Robert, in Fort Collins, was very helpful today & did a great job helping me out!"
-Don W.
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Received August 23, 2010
Received on the presidents hotine.
David B. dealt with Bob Conner & found him very knowledgeable and was very happy to work with a guy like Bob. Not all repair guysare as knowledgeable or as pleasant to deal with.
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Received August 23, 2010
Received on the presidents hotine.
CJ wanted to say she bought a set of Frigidaire Affinity washer & dryer. She is extremely pleased with the service that Diana provided. She was a big help.
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August 18, 2010
(Click here to read the original letter)
To whom it may concern
On 8/16/10, Mr. Seth Mattock removed our double wall oven, rebuilt and reinforced the cabinet and rewired the electrical connection.
It was a very complicated and unique job requiring a great deal of knowledge of appliance installation, cabinetry and electrical work.
The interior of the cabinet was severly damaged due to faulty installation and was getting close to falling from the wall.
Mr. Mattock did an excellent job. We are completely satisfied with all phases of his work and will recommend your company and Mr. Mattock to our friends.
Sincerely,
Schubert and Shirley P.
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August 15, 2010
(Click here to read the original letter)
Appliance Factory Outlet
(To whom it may concern)
I called Brand Source Appliance Repair here in Colorado Springs for my stove. I received service on 8/13/10. The service tech was very courtious and knowledgable. I am a widow with questions when any service is performed for me. The service tech answered them all and when the first light bulb was not reliable and since he only had one with him, he very calmly asked for the nearest store to obtain a new bulb. He left and returned with the new bulb and finished the job and saved the cash of a return visit. Problem solved.
I will be requesting (Steve Hayes) to be the service tech I wish to service my appliances.
Sincerly,
Mrs. Bernadine S.
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Received August 10, 2010
Received on the presidents hotine.
Lynn K. is “singing high praises for Jason McConkey. He was a wonderful sales person who did a great job helping us.”
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Received August 10, 2010
Received on the presidents hotine.
Frank K. called to thank Diana for the professional courtesy that she provided. Frank is very happy with his purchase because Diana offered all the necessary information.
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Received August 6, 2010
Received on the presidents hotine.
Penelope Z. has avoided AFO for many years due to a bad experience in the past. Although, she had a broken stove recently and gathered enough nerve to go into the parts department on East Evans. “Tim has really brought me back to your company. His level of service, his knowledge, his friendliness, his professionalism.. I’m just bowled over by him! He made a huge difference in my view of Appliance Factory.”
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Received July 30, 2010
Received on the presidents hotine.
Charles B. had his appliances delivered by Emir. Emir & his crew were very
professional, efficient, friendly, and expedient. They were in and out with the
equipment and even had time to go over everything with Charles that he needed to
know about his appliance.
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Received July 30, 2010
Lisa C. would like to praise Sean Neufer who was unbelievably helpful & patient
with all the emails, questions, & phone calls that Lisa made. Sean was incredibly
responsive & provided the information she needed right away. Even though Sean
lost the sale, he still responded with “as long as the customer is happy, that’s all that
matters.” Because he was so detailed & helpful, the customer feels that Sean is “the
best salesperson I have ever worked with” & “is truly an outstanding customer service
agent.”
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Received July 29, 2010
Received on the presidents hotine.
Kelly H. purchased a washer & dryer along with the whole GE Café
Series for her kitchen from Diana. Diana was tremendously helpful. Kelly had a
bunch of complications with the remodeling and it was a relief to have Diana so
accommodating & so pleasant to work with.
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Received July 29, 2010
Received on the presidents hotine.
Elloise L. delivered refrigerator to her home last Tuesday. She is more than
satisfied with Ulysis & Alfonso. They were very efficient, especially Ulysis. Alfonso
was very good as well. She has nothing bad to say about these two gentleman.
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Received July 28, 2010
Received on the presidents hotine.
Even though Heather had some difficulties with the washer she bought, she had a
great experience with Michelle who was very helpful & diligent. Heather wants to
make sure Michelle is recognized for going above and beyond what most people do
for customers these days.
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Recieved February 8, 2010
Dear Cathy and Appliance Factory Outlet,
We are loving the new refrigerator! No frozen tomatoes or celery!
We have really been through it with the old LG refrigerator. We purchased it April 4, 2009 and it was a problem from the start.
We had a repairman here every month for the first five months of ownership. This is also making phone call after phone call to get something done with Appliance World. That did not happen. We had ordered a brand new refrigerator with them Dec. 15, 2009 and were told it would arrive in two weeks. I called every week to see if the new unit had arrived. It never did. When I called the last time it was to a pre-recorded message saying they had closed their doors, permanently!
I made a call to LG. Heather and her team put us in touch with Cathy at Appliance Factory Outlet. This was Monday Feb. 1, 2010 and by Friday Feb. 5, 2010 we had a new refrigerator installed in the house! Less than one week! After everything we had been through to get something done this seemed nothing short of wonderful! This was not Appliance Factory Outlet's issue, but when called by LG they took the mess and cleaned it up with wonderful customer service and true compassion for our situation. I can tell you, we will spread the word and when we need another appliance, we will be going to Appliance Factory Outlet!
Thank you! Thank You!
Lisa C.
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Recieved February 8, 2010
Kevin & Appliance Factory Outlet
We just wanted you to know your delivery men are sensational!! We got our new washer/dryer with pedestals yesterday and our old machines hauled away. Both of the young men were polite, competent, friendly, and showed us how the machines are connected and how to operate them. They did a great job and represent your company well!
Richard and Gerry K.
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Retrieved from Facebook December 11, 2009
I received a mini fridge from Appliance Factory Outlet as a birthday gift. I work as a teacher and the size of the fridge is fabulous! It is especially convenient for me, always being short on time, it’s right there so I keep moving briskly through my day. Being so close to the holidays, I thought it would be appropriate to share what a great gift idea this was. I love it and it is amazing how this little fridge really has saved me time and made my life a little simpler, who doesn’t need that? Thanks Appliance Factory Outlet!
-Mandy
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Recieved August 8, 2009
On the 24th of July, I went to your store to purchase a refrigerator and was greeted at the entrance by a very pleasant, courteous young man whose name, I later learned, is Dustin Roberts. I am a bit disabled and after I had explained what I was looking for, he offered his arm to assist me and took me to the exact refrigerator I had in mind. I must say he was certainly one of the nicest and helpful young persons I have encountered in quite a while. He is also very knowledgable about the stock on hand. When we returned to the register to pay for my purchase, I was greeted by another very nice person whose name is Diana. She too deserves a “gold star” on her chart!
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Recieved June 15, 2009
Dear Appliance Factory President,
I recently purchased appliances from your Evans Avenue store. Robert Todd was my sales person. I have to tell you how great Robert was to work with. He answered my many questions, helped with financing, juggled the delivery and was proactive about making sure everything was set. He was always pleasant, returned by email and voicemail messages quickly and was just a pleasure to work with. The whole process took several weeks and he was as good to work with at the end after the sale was complete as he was in the beginning before the sale was made. He’s a real asset to your company.
Thank you,
-Janice
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Recieved November 11, 2008
To Whom It May Concern:
On September 20, 2008 our new Frigidaire Infinity Washer and Dryer was delivered. I would like to take this opportunity to praise your delivery specialists, especially Ulises Castellanos. Mr. Castellanos was very personable, knowledgeable and efficient. He had to maneuver two large items down a narrow flight of stairs into the basement and connected the appliances. He did this without any damage to the stairwell. I certainly appreciate a job well done. Mr. Castellanos should be commented on his performance.
Sincerely,
David
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Recieved September 2, 2008
Dear Mr. Ewing:
I am submitting this letter in regards to your Westminster store. I was so pleased that we chose to do business with the great people at that store. My daughter recently purchased her first home and she was shopping for all new appliances. Mr. Jason Duong and Mr. Josh Wier helped us so much. They were both very professional, helpful and friendly. I will recommend this store and these salespeople to everyone that I know. What a wonderful asset these people must be to you and your company. I hope you will pass my appreciation on to them personally.
Thank You!
Sincerely,
Sheryl
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Recieved December 3, 2008
Dear Appliance Factory,
I have to tell you Melissa… you had the best customer service of ANY company I have dealt with in the past 11+ years on ebay. It’s nice to have an actual person, actually understand when something is needed urgently. You went beyond your normal service and for that I thank you soo much! The microwave is EXACTLY what I needed and arrived early enough on Christmas Eve to install it for our party! Thank You thank you thank you! Whoever your bosses are are very lucky to have you…and if YOU are the bosss… you deserve to be!
Awesome!
Smiles and Happy Safe New Year!
Michele
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